If your shipment arrives damaged...
If your shipment is
visibly damaged at the time it is delivered, refuse it immediately and note the
damage to the delivery driver. Then email us at maps@LAAlmanac.com.
We will need at least your name and delivery address and a description of what
If you are not satisfied with the maps you received...
Although we are excited about our maps, we understand that an online purchase may not turn out to be what you expected. If you are simply not satisfied with the map you receive, you may return it to us for a refund, minus the cost of shipping and handling (which will be detailed for you with your refund). If the map is returned more than 30 days after delivery or it is not returned in 100% re-sellable condition (such as folded, marked, torn, etc.), or returned to us damaged due to improper return packaging, we may charge a re-stocking fee at our discretion.
Before returning the map, e-mail us (maps@LAAlmanac.com) or snail-mail us (to: Given Place Media, Returns, P.O. Box 2253, Montebello, CA 90640) and await our instructions regarding this procedure. If the map is returned to us prior to being able to send you our instructions, we may not be able to offer any refund even if the product is returned.
We cannot refund return postage and cannot accept CODs.